Terms & Conditions
Effective Date: 04/30/2025
Welcome to Iliyori Solutions. By using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services. If you do not agree to these terms, you should not use our services.
1. Services Provided
We offer delivery and courier services to transport packages and goods from one location to another, including local, regional, and national deliveries, as outlined on our website or as otherwise agreed upon in writing. Our services are subject to the availability of courier personnel, vehicles, and operational capacity.
2. Eligibility
By using our services, you represent and warrant that you are at least 18 years old and have the legal authority to enter into a binding contract. If you are using our services on behalf of a business or entity, you confirm that you have the authority to bind that entity to these Terms and Conditions.
3. Customer Responsibilities
Accurate Information: You agree to provide accurate and complete information when scheduling deliveries, including the correct pickup and dropoff addresses, package details, and contact information.
Package Requirements: You are responsible for ensuring that the package being sent complies with all applicable laws, regulations, and our company policies. You must not send any prohibited or hazardous materials (see "Prohibited Items" section below).
Payment: You agree to pay the applicable fees for the services provided, including any taxes, surcharges, or additional charges incurred due to special handling or delivery conditions.
4. Prohibited Items
You are prohibited from sending the following items via our courier services:
Hazardous materials (e.g., explosives, flammable items, chemicals) (except with prior written agreement).
Perishable goods unless specifically agreed upon.
Live animals.
Firearms, weapons, and ammunition.
Illegal substances or contraband.
Pornographic materials or offensive content.
We reserve the right to refuse delivery of items that fall under these categories and will not be responsible for any damages, fines, or legal actions resulting from sending such items.
5. Delivery Time and Delays
Estimated Delivery Time: While we strive to meet delivery timeframes, we do not guarantee specific delivery times. The delivery time is an estimate and subject to various factors such as traffic, weather conditions, and unforeseen delays.
Delays: We are not responsible for delays caused by factors outside our control, such as natural disasters, labor disputes, road conditions, or government actions. No refunds or compensation will be provided for delays.
6. Payment and Fees
Payment Methods: We accept various forms of payment, including credit cards, debit cards, and other methods as specified on our website. Payment is due upon booking the service unless otherwise agreed upon.
Additional Charges: If additional charges arise due to special handling, reattempted deliveries, or other factors, these charges will be communicated and added to the total invoice.
Non-Refundable: All fees paid are non-refundable except in cases where the service is canceled before dispatch, subject to our cancellation policy.
7. Insurance and Liability
Liability for Damage or Loss: Our liability for damage or loss of packages is limited to the maximum amount as specified in the shipping agreement or as required by law. We are not liable for indirect, incidental, or consequential damages.
Insurance: You may opt to purchase additional insurance for valuable or fragile items. In the event of damage or loss, we will process claims in accordance with our claims policy and the level of insurance coverage chosen.
8. Claims for Damaged or Lost Goods
In the event that a package is lost or damaged during transit, you must notify us within a reasonable period of time from the expected delivery date. Claims for lost or damaged goods will be processed according to our claims procedure, and you may be required to provide documentation to support your claim.
9. Cancellation and Modifications
Cancellations: Once a delivery has been dispatched, cancellations are not eligible for a refund. Cancellations made before dispatch may be subject to a partial refund or credit, as determined by us.
Modifications: Any changes to delivery details or schedules must be communicated to us as soon as possible. Modifications may incur additional charges.
10. Privacy
We take your privacy seriously and handle your personal data in accordance with our Privacy Policy. By using our services, you agree to the collection, use, and sharing of your data as described in our Privacy Policy.
11. Indemnification
You agree to indemnify and hold harmless [Your Courier Service Name], its officers, employees, agents, and contractors from any and all claims, damages, liabilities, and expenses arising from your breach of these Terms and Conditions, misuse of our services, or violation of any applicable law.
12. Amendments
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the revised date will be updated accordingly. Continued use of our services after any changes indicates your acceptance of the updated terms.
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Oklahoma. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Oklahoma City, Oklahoma.
14. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
15. Contact Us
If you have any questions regarding these Terms and Conditions or our services, please contact us at:
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Email: info@Iliyorisolutions.com
Phone: 1-800-657-9451
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